24/7 NOC & Customer Care
Support Centre
Real people, fast responses, run by gamers. We aim to reply in under 30 minutes during peak hours — and our Discord community is live 24/7.
Frequently Asked Questions
How long does setup take? +
Servers deploy instantly through our web control panel. Most game servers are online within a minute of payment.
Do you offer a money-back guarantee? +
Yes. If your server is unusable for any reason on our side, we refund the unused portion. No fuss.
Can I run mods and plugins? +
For games that support them — yes, with full SFTP access. The control panel makes uploading, installing, and updating trivial.
Where are your servers located? +
UK & European datacentres with ultra-low ping across the UK, Europe, and surrounding regions.
What happens if my server goes down? +
Our 24/7 monitoring alerts the NOC immediately. Most issues are resolved before you notice, and we post live updates in our Discord community.